Shipping policy
Shipping policy
support@hikmahstore.in
ORDERS WILL DELIVERED WITHIN 7 -8 DAYS
PROCESSING TIME : 24 - 48 HRS
Delivery of Digital Products
As our products are digital, there are no shipping fees or physical deliveries involved. Once your purchase is complete, you will receive an email with a link to download your product instantly. Please ensure that the email address provided during checkout is accurate to avoid any delays.
Access Issues
If you encounter any issues accessing your digital product, please contact us at support@hikmahstore.in, and we will assist you promptly.
Refunds for Delivery Issues
If, for any reason, you are unable to access your purchased product after contacting our support team, you may qualify for a refund as per our Refund Policy.
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• Shipping Times: The Delivery times are estimated is between 5 to 8 days and depend on the destination. We are NOT responsible for delays caused by the carrier.
• Shipping Costs: Shipping costs are calculated based on the destination and weight of the package and are displayed at checkout.
2. Fulfillment Process
• Order Processing: Once payment is received, orders are processed and sent to the manufacturer. We rely on Shopify to process payments and initiate payouts.
• Manufacturer Shipping: The manufacturer ships the products directly to the customer. We depend on the manufacturer for the timely dispatch of products.
3. Delivery Policy
• Delivery Responsibility: Once the manufacturer ships the product, we provide tracking information to the customer. Customers are responsible for tracking their orders.
• Delivery Issues: If there are issues with delivery, please contact us at support@hikmahstore.in
. We will liaise with the manufacturer and carrier to resolve the issue.
4. Dependencies
• Shopify Platform: Our site is hosted on Shopify, which processes payments and handles payouts. We rely on this platform for secure transactions and timely payments.
• Manufacturer: We depend on the manufacturer to ship the products after receiving payment. Delays in payment processing or manufacturing can affect delivery times.
• Delays Beyond Our Control: If Shopify blocks payments or payouts, delays in fulfilling orders may occur. In such cases, we will work to resolve the issue with Shopify but cannot be held responsible for delays resulting from these issues.
5. Customer Responsibilities
• Accurate Information: Customers must provide accurate shipping information. We are not responsible for delivery failures due to incorrect addresses.
• Tracking Orders: Customers should use the provided tracking number to monitor their order’s delivery status.
6. Contact Information
• For any questions or concerns regarding our shipping, fulfillment, or delivery policies, please contact us at support@hikmahstore.in